Introduction
The Psychology of Client Decision Making
The Manager as Coach
Leading with Emotional Intelligence
Emotional Intelligence in Selling
Business Breakthroughs
The Art and Science of Selling
Attitude and Action for Achievement
Building a Positive Workplace
Program: Emotional Intelligence in Selling
This sales training program teaches optimism and mental toughness, essential competencies for being an effective sales person.
Overview
This program will show sales people the role that emotional intelligence plays in selling. Your sales people will achieve higher results by learning how to manage their emotions and understand the customer's emotions. In one study, sales people who were high in the emotional intelligence competency of optimism outsold pessimists by 37%.
Key Content
How and why people high in optimism and emotional intelligence make more sales
The core competencies of emotional intelligence
The proven power of optimism as a significant factor in confidence and resilience
Understanding how attitudes and emotions have a major impact on buying decisions and behaviours
How to overcome negative emotions like fear of failure and rejection
Strategies to stay motived
Benefits
Participants on this program will understand how thinking and emotions affect their approach to selling and the customer's decision-making. As a result of the course, sales people will:
Develop an optimistic style of thinking, including overcoming negativity and self doubt
Be aware of the link between habits of thought and their affect on confidence, persistence and resilience
Improve their relationships by being better communicators
Increase their mental toughness
Formats
Keynote or conference presentation 45 min to 90 min
Seminar or training workshop 1 day to 3 days
Individual coaching to maximise learning and behavioural change
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